Privacy Policy
Privacy Policy
It’s important for us at Smile Nation that you feel safe when shopping with us. Therefore, we want to inform you of how we will use your information. We can assure you that your information is safe with us.
– You can always contact us if you have any questions regarding how we manage your data or if you have any other questions!
– You always have the right to decline newsletter.
– The data that we collect about you (with your permission) is only used to optimize your shopping experience with us.
– We only keep the information that is necessary to fulfill our part of the deal and to comply with legislation.
- Changes in how we manage your data
We will inform you if any significant changes are made to our policy of how we manage your data.
- Data Protection Policy
It is important for us that you feel safe when shopping with us. In the following text, you can read about how your information is used and to which purpose. By completing a purchase you accept the terms of our Data Protection Policy. It is therefore important that you read and understand what it involves and what your rights are. If you have any questions at all about our Data Protection Policy (or about anything else) then you can always reach us at info@thesmilenation.com
- Your data and countries outside of Europe
Your data is saved and managed mainly within the EU/EES area. It may happen that your data is treated by an actor outside of the EU/EES area. In these cases, we will of course make sure that you benefit from the same protection as in the EU/EES. We take all legal and technical measures to ensure that these operators manage your data in a manner that is in accordance with the Data Protection law.
- Storage of data
We only save your data as long as it is necessary due to contract, legitimate interest, consent or because of law. The data we collect in accordance with current legislation is only saved as long as it is necessary to fulfill the legal obligation. The information we collect for reasons other than contract or law, you always have the right to request deleted.
5 About our responsibility
The Smile Nation is responsible for the personal data and responsible for that the data protection law is followed under the terms above. Smile festival company is registered at the Slovenian Company Registration.
- Who do we share your information with?
To be able to manage and complete your purchase, offer the best possible service and develop it for the future, we need to share your information with certain suppliers. We take all legal and reasonable technical measure to ensure that your data is also protected by our suppliers.
We share your information with subcontractors such as transport companies, packing services and software suppliers simply to be able to fulfill our commitments to the agreement, that is, your purchase. This is additionally done to be able to offer you the best possible service when visiting our site. If necessary or requested, it can happen that your information is shared with authorities such as the police authority or other authorities. We will never sell your personal information to any third party. We also use certain parts of your information, such as the size of the ordered product or information you’ve provided about a product, to enable data analysis, improve our website and app as well as to develop new better products and provide an optimal range on the website.
- Cookies
We use cookies on our website to optimize your experience with us.
- What information do we collect?
We use information about you to be able to complete our part of the deal and so that you can have the best possible shopping experience. Below you can read more about the information that we use and why.
– Name & contact information
That is, the information that you provide us at the time of a purchase or that you yourself provide when contacting us or registering with new account.
- Name, delivery address, phone number and email address
- Products you have purchased in both current and previous purchases
As well as the information that we receive about you when you visit our website or by completing a purchase.
- Payment information – Which payment method you have chosen as well as if the payment is completed or not.
- Information that you share when browsing our website or using our app. This includes your IP address and what type of device you are using as well as your location, if permission has been given, and how you use the website or app.
The information that you give us is necessary so that we can take part in an agreement with you. All other information that we collect about you is necessary to be able to optimize your experience with us and for you to receive the best possible service. The basis for this is outlined below:
Name and contact information
Name, phone number, address details and email address.
| How we use your information | Why |
| We deliver your order | To fulfill the agreement between us – that is, deliver the product you have ordered! |
| We save your order history | To fulfill the agreement between us regarding the return policy and the right to a flawless product as well as to provide customer service. |
| We save your phone number in the login system | To fulfill the agreement between us that you should be able to login to manage your order. |
| We send information about new products and campaigns | Eligible interest – To keep you updated about new products. You can of course decline this at any time! |
| We send a request for purchase and product review | Eligible interest – We want to ensure that everything was as it should with the product in addition to be able to offer you and other customers a better understanding of the product. |
| We save your purchasing information | To be able to follow legislation, such as for accounting. |
| We protect you and ourselves from fraud and abuse of your information | Eligible interest – to prevent and detect fraud towards you or us. |
Payment information
We use PayPals’s checkout service to offer you a safe and secure payment process when ordering products. In cooperation with PayPal, we receive certain information about your payment in order to administer the purchase.
| How we use your information | Why |
| We see which payment method you have chosen and if the order has received payment or not | To fulfill the agreement between us – To be able to deliver a product we must know if we have received payment. |
Device information
Information that you share with us when browsing our website or when using our app. This includes your IP-address and which type of device you’re using. If permission has been given, it additionally includes your location and how you use the website or app. This is all collected through cookies. You can at any time choose to not accept cookies by changing the settings on your computer.
| How we use your information | Why |
| We find out what you and other customers like | Eligible interest – To be able to show and offer what you specifically could be interested in |
| We use your device information as an IP address | Eligible interest – To make sure that we don’t confuse you with other users, for example when you chat with us. |
| We use your geographical location (if you’ve approved this). | Eligible interest – To get your location information so that we can save your language and currency preference when you visit our site. |
| We follow the information on how you use our site or app (eg. time spent on the website and what you click on) | Eligible interest – To be able to follow up on how you use our site in order to develop our website and your shopping experience so that you are always happy with us! 🙂 |
| We save the products you have selected as favourites and items you have in the shopping cart. | To fulfill the agreement between us – So that we can sell things to you! |
| We show ads from Smile Nation when you visit other websites on the internet. | Eligible interest – To be able to target ads and campaigns that you like. These cookies also regulate how many times an ad is shown to you and help us monitor our marketing campaigns. |
| We analyse and monitor marketing campaigns through cookies | Eligible interest – These cookies regulate how many times an ad has been shown to you and help us monitor our marketing campaigns. |
Your discussions and chats with us
Your conversations with us through email or social media are saved so that we can answer your messages and offer you the best service.
| How we use your information | Why |
| We offer customer service. | To be able to fulfill our agreement with you – we have promised to be there whenever you need us! 🙂 |
| For training purposes | In order to train our staff and offer the best possible customer service. We never save your name or other contact details for this. |
You are always entitled to object to any of these points, but keep in mind that it can lead to that we cannot offer the perfect shopping experience to you with all of our services. However, it is of course you who decide how you would like it!
- Your rights with us
You are in control over how your data will be managed
- You have the right to be informed of how we manage your personal data.
- You always have the right to receive a copy of the information we have of you and without charge of course.
- You also have the right to correct any inaccurate information about you in addition to the right to delete information from our systems that is no longer necessary for the purpose in which it was collected.
- You are also entitled to withdraw your consent from newsletters or anything you have given your consent to.
- You have the right to complain to the regulatory authority if we handle your information incorrectly.
The information that we save to comply with our contractual obligations or other legal obligations must be saved for a certain period of time. Therefore we cannot delete all information immediately, however we can limit the information so that it’s only used for legal or contractual purposes.
- Marketing
If you have given approval, we will send information about offers and news to you by email. You can at any time decline this by clicking the link at the end of every email or by contacting us on our email (info@thesmilenation.com).